FAQ - LA LIBRE

PAYMENTS

CURRENCY

All prices listed on LA LIBRE are in USD.
We process all transactions in USD unless otherwise stated.

PAYMENT METHODS

We accept Visa, Mastercard, American Express, Discover, and PayPal.
Please ensure your card supports international transactions.
If your payment is declined, we recommend using PayPal Checkout as an alternative.

Online Gift Cards are also available for use exclusively on lalibre.shop.
Each card includes a unique code that can be entered at checkout.
Please note that all gift card purchases are final sale and non-refundable.

PAYMENT SECURITY

Our store uses secure SSL encryption for all transactions.
Your payment details are encrypted and never stored on our servers.

MY ORDER

ORDER CONFIRMATION

Once your order is placed, you will receive an email confirmation with your order number.
Please check your spam folder if you do not receive it within 10 minutes.

ORDER CHANGES

Orders are processed quickly to ensure fast dispatch.
If you need to modify or cancel an order, please contact info@lalibre.shop
within 1 hour of purchase.

PRE-ORDERS

Pre-order items are charged at checkout and shipped once available.
Estimated delivery dates are listed on the product page.

SHIPPING

PROCESSING TIME

Orders are usually processed within 2–4 business days (excluding weekends and holidays).
During collection launches or sales, please allow up to 7 business days.

SHIPPING METHODS

We offer Standard and Express delivery options depending on your region.
You will receive a tracking number via email once your order ships.

INTERNATIONAL SHIPPING

We ship worldwide from our fulfillment centers in Europe.
Customs duties or import taxes may apply depending on your country — these are the buyer’s responsibility.

GARMENT CARE

LINGERIE CARE

For longevity, hand wash your lingerie in cold water using mild detergent.
Do not tumble dry. Lay flat or hang to air dry away from direct sunlight.

DRESSES & FABRICS

For delicate materials such as lace, satin, or mesh, we recommend dry cleaning or gentle cold-hand wash only.
Avoid harsh detergents, bleach, and high heat.

SUSTAINABILITY

Every LA LIBRE piece is crafted with care and designed to last.
We encourage conscious consumption and long-term wear.